Refund policy
Refund & Return Policy
At Pixie Thread Co, every item is made to order just for you. Because of this, we're unable to accept returns or exchanges for sizing issues, change of mind, or buyer's remorse.
We do make it right if something goes wrong on our end.
If your order arrives damaged, defective, or with a printing error, please contact us within 14 days of delivery at [your email address] with:
- A photo of the item showing the issue
- Your order number
We'll send a replacement or issue a full refund — whichever you prefer.
We cannot offer refunds or replacements for:
- Incorrect size or color selected at checkout
- Orders that have already been fulfilled and shipped without a defect
- Items lost due to an incorrect shipping address provided at checkout
Lost or stolen packages: Once an order is marked delivered by the carrier, we are not responsible for lost or stolen packages. Please contact your local carrier or file a claim directly.
If you have any questions, reach out to us at [your email address] — we're happy to help.